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Field Service Engineer – Romania

SUMMARY: The primary responsibility of this position is to perform service, calibrations, emergency repairs, and installations of OEM instruments at customer facilities in a designated geographic region. The Field Service Engineer acts as a liaison between our customers and appropriate Alpha personnel and provides a high level of customer service by providing on-time, quality service. In addition, this position is accountable for customer satisfaction, profitability, prompt and accurate reports and maintaining “trunk” inventory levels.

Alpha Technologies, a Roper company, is the world leader in the design, manufacture, service and support of precision rubber and polymer laboratory instrumentation and data analysis and software systems.

Essential Job Functions – Responsibilities

  • Ensure safety quality standards are maintained including industry safety practices established by customer
  • Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts
  • Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (. installations, warranty, repair, calibration and emergency calls). Continuous improvement as it relates to customer satisfaction
  • Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts
  • Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect
  • Ensure all paperwork, . itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with Alpha Technologies procedures.
  • Maintain accurate levels of “trunk” inventory
  • Comply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation
  • Ensure constant communication between the customer and appropriate Alpha personnel providing sources of competitive information, sales opportunities, and customer product needs
  • Perform CPMP procedures
  • Install and train customer on the current line of Rubber and Polytest instruments
  • Troubleshoot and perform a RCFA on the current line of Rubber and Polytest instruments
  • Repair and calibrate discontinued line of instruments
  • Install and train customers on use of Alpha line of software products

Education – Experience – Qualifications

  • Bachelor’s degree in electronics or instrumentation or equivalent combination of education and experience required
  • 3-5 years technical support or field service engineer experience required
  • Must be fluent in English
  • Fluency in Russian preferred
  • Able and willing to travel, including up to 80% of overnight travel, in personal vehicle
  • Microsoft Office Experience – Excel, Word and Outlook
  • Demonstrated effective communication skills: written oral and inter-personal skills
  • Demonstrated self-motivation and self-discipline traits
  • Excellent interpersonal skills needed to deal with a wide range of individuals

Please apply only on the website.