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Careers that Change Lives

Are you a technical person with a proven history of success? Do you enjoy a challenge?

If you like this, why not consider working for Medtronic as a Field Service Engineer, supporting our Service & Repair department in Romania!  We are currently looking for a fulltime customer focused and independent Field Service Engineer to cover Romania, Bulgaria and Moldova. Traveling to customers within a given geographical territory is required.

Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us, and be part of our commitment to the health of others.

For this role a preferred location is Bucharest, Romania.


A Day in the Life 

As a Field Service Engineer you will be the face of the Service & Repair team across the entire Medtronic product ranges for your will repair equipment breakdowns, perform technical tests - this will be in compliance with corporate regulations and laws regarding safety and quality at work, as well as technical regulations. You will also manage preventive maintenance programs and customer repairs to ensure the confidence of your customers in our products and our service, driving customer satisfaction and maintaining your customers as Net Promoters of Medtronic: 

  • Proactively engage and maintain regular contacts and relationships with sales and customers in your area and carry out with them commercial initiatives, to support the business promoting company image, in agreement with the manager.
  • Implement all technical service repairs and maintenance on medical devices commercialized by Medtronic directly at customer site, in line with the service delivery plan defined with the manager.
  • Review performance metrics for your territory and develop action plans to achieve goals.
  • Deliver Customer Net Promoter Score (NPS) targets to measure engagement and loyalty for your direct customers. Complete 100 % of closed loop process for Service & Repair.
  • Be 100 % compliant with QA procedures and training, complete all field service corrective actions within territory by due date.
  • Be an ambassador for the EMEA service and repair team with customers and a trusted partner of our sales teams. Demonstrate a deep customer intimacy.
  • Follow all of the safety standards for the facility and behave in a way that does not put yourself or others at risk.
  • Travel within country (and across EMEA) when required.

Qualifications 

Must Haves: 

  • Bachelor's degree in electrical, mechatronic or biomed engineering (or equivalent).
  • Strong technical skills and knowledge in the field of Medical Devices.
  • "In the field" medical devices technical service and support experience.
  • Full driving license required.
  • Strong customer service and interpersonal skills.
  • Fluent English, native Romanian.
  • Experienced Microsoft Office user.
  • Self-motivated and independent.
  • Reliable, quality coincident even under stress.
  • Contributes to process improvements.

Nice to Haves:

  • Experience in clinical and technical service and support in Operating Room.
  • Experience in running installation and users trainings.

Your Answer

Is this the position you were waiting for? Then please apply directly via the apply button! 


About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of  what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.