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This position is a contingent staff position and employed by an external agency in service for

The Microsoft FastTrack team is looking for a customer focused, high energy FastTrack Manager who will help customers maximize their return on investment in Microsoft Cloud services, improve customer satisfaction and drive consumption across the EMS workloadThey will join a 

dedicated team that is responsible for connecting with and guiding Microsoft Cloud service customers and

partners in their journey to adoption and consumption of their entitled


The FastTrack Manager is responsible to re-engage with existing FastTrack Customers to position the full range of eligible EMS services and to ensure they derive the maximum benefit from their rapidly establishing strong working relationships with relevant Microsoft, Partner and Customer teams they will work to build an appropriate engagement strategy to meet the customers’ requirements that will be executed by the core FastTrack team.


  • Connecting with relevant engagement stakeholders to discuss the new FastTrack service
  • Accurate capture of customer intent and relevant engagement data to build a comprehensive picture of the customers’ current state, product and
  • Inspiring customers on how they can get value from the products to which they are
  • Influence customers without intent or those that are blocked to use our cloud services by leveraging internal FastTrack resources and processe
  • Performing an effective hand-off of customer engagement to FastTrack delivery
  • Maintain high level of data quality and hygiene to enable rapid and reliable reporting to all
  • As required ensure quality data for a specific set of

Successful Candidate Competencies: 


  • Cloud competency: broad view of Cloud services and products. Understanding the industry transformation towards “cloud only”
  • Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational
  • Strong organizational and time management skills with the ability to manage multiple projects
  • Collaboration: able to work in a multi-cultural environment and to adapt communication skills based on a specific audience ranging from IT personnel to senior
  • Deep, unrelenting passion for customer
  • Microsoft field organizational experience is

Qualifications and Experience:

  • The ideal candidate should have a three-year degree similar or the equivalent in work
  • 2 years or more working in a customer facing role
  • Account or relationship management
  • Customer facing services experience (technical pre-sales or account management
  • Excellent communication skills, articulate and clear verbal and written skills with the ability to have an open dialogue with customer & partner; and convey complex scenarios in a language that is understood by their audience 
  • A project management certification or equivalent work experience in the field is a bonu
  • English C1 level and French C1 are mandatory, additional languages are a plus.