EXL is hiring IT TECHNICIAN

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

Cluj-Napoca


Ideal Candidate

Professional with technical background and knowledge;
1 year of experience in a similar role. Exposure to enterprise architecture;
High proficiency in English (both written and spoken);
Good troubleshooting skills;
Knowledge of Active Directory, Microsoft Exchange, Squid Proxy, ISA, OCS, SCOM;
User management/ email management/ group policies management/ windows scripting/ automation;
Knowledge of LAN/WAN technologies (routing, switching, Frame relay, ATM etc);
Knowledge of firewall solutions (Checkpoint, PIX);
Knowledge of EMS/NMS solutions (CWM, Concord and Cisco works);
Strong costumer focus;
Experience in 24x7 monitoring, fault management functions;

Job description

Assess and diagnose escalated problems. Root cause analysis;
Provide quick work around to resolve;
Identify potential problems through proactive measures and do a Trend analysis of those incidents;
Hand on experience on Cisco network devices, firewall solution;
Able to interact with the external client and troubleshoot network connectivity issues;
Ensure maximum uptime of all servers and systems including the exchange mailing platform;
Maintenance of more than one segregated windows domain;
Support full operations from systems perspective by ensuring user management/ email management/ group policies management/ windows scripting/ automation;
Ensure patch updates/ antivirus updates/ backups are being followed religiously;
Provide technical solutions as per requirements of clients/customers;
Work closely with Information Security Group for ensuring all security parameters are in place;
Should be able to manage team of in sourced/out sourced employees;
Coordinate with telecom and network service provider on timely execution of various telecom and network projects;