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Job Summary:

As Service Engineer, you will ensure the services are operated within parameters agreed with the customer. You will frequently interact with customer representatives and other Ericsson departments within a multinational environment to jointly define technical solutions to the problems that arise during service operation. The Service Engineer is primarily responsible to analyze and troubleshoot incidents and problems to restore service with minimal impact and to deliver solutions improving service levels and overall customer satisfaction.

Responsibilities & Tasks:

  • Analyze and resolve problem reports within Key Performance Indicator targets;
  • Maintain application availability within own area of responsibility;
  • Collaborate with the team to adopt new processes and tools (diagnose, data capture, health checks, scripting tools etc.);
  • Operate within the customer business processes and procedures;
  • Interact with development, customer, other back office & front office teams to drive problem resolution;


Position Qualification

•        Experience in working with UNIX, SQL and PL/SQL;

•        Experience in working with Oracle Database and MS SQL Server;

•        Knowledge about .NET, JAVA – nice to have

•        Self-motivated;

•        Fluent in written and verbal English;

•        Good communication skills;

•        Analytic thinking, problem solving attitude;