Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză


Role Functions

  • Improving the enquiry experience for students with great customer service, soft sales and provision of accurate information
  • Ensuring all incoming communications are effectively managed and answered within contracted turnaround times utilizing both email and phone calls to engage with prospective students
  • Utilizing effective writing skills to ensure emails are written in an engaging, creative way with no grammatical errors
  • Using a personalized approach to build rapport and represent the partner institution positively
  • Ensuring quality standards are met and whenever possible exceeded
  • Collect intelligence from students to report back to partner institutions
  • Contributing to the continuous improvement of business practices and student experiences 

 

Essential Skills and Experience

 

  • A high level of initiative
  • An excellent standard of spoken and written English
  • Ability to engage and communicate effectively with a diverse range of people
  • Strong customer relationship skills
  • Ability to perform well under pressure and multi-task
  • A drive to hit KPI targets
  • An intermediate knowledge of Excel, Word and PowerPoint

 

Personal Attributes

 

  • Conducts self with high level of integrity, sincerity, and honesty
  • Treats all people with fairness and respect, demonstrated by actions and conversations
  • Plans, organizes and prioritizes work assignments to ensure deadlines are met
  • Shows thoughtful, intelligent problem-solving skills; seeks input from multiple sources
  • Communicates thoughts and information in a logical, organized and effective manner
  • Collaborates effectively across all functions and divisions
  • Exemplifies loyalty and support to co-workers when help is needed
  • Reflects a positive demeanor and approach to responsibilities
  • Shows persistence in achieving goals; overcomes challenges

 

Desirable

  • Knowledge of international education market and process / procedures
  • Experience of using a CRM
  • Undergraduate degree or similar
  • The ability to speak a second language