Engineer, Services Monitoring and Reporting

Must have technical / professional qualifications:

• Knowledge about signaling/control plane protocols SS7/SIGTRAN/SIP
• Bachelor's degree in Telecommunications

Be our Engineer, Services Monitoring and Reporting – a smart role in a telco digital world!
What is in it for you?

Do you want to know why/when/how?
Do you want to know more about client experience and how you can improve it?
If your answers are “yes”, then you are one quarter closer to join a bright and dynamic team of assurance engineers who are in charge with end to end services troubleshooting and KPI monitoring.
We want you to join us and help with defining, implementing and KPI/OLA/SLA parameters monitoring for all voice, data and TV services offered by Vodafone Romania.
The role will need to verify customers personalized solutions, ensure the quality, stability & further improvement of the resolutions offered to customers. Proactively identifies the SW/HW issues that may affect telecom services, solves or escalates.

Key accountabilities and decision ownership:

• Creates applications/monitoring solutions, proposes improvements for reporting in order to assure a reports/process automation
• Accurate resolves technical issues as per internal or external customer requests; works with other departments in order to maintain the service level agreements
• Based on online reports, assures accurate diagnostics and evaluates impact for any network event
• Part of projects regarding new systems implementations (HW/SW) by defining operational requests for services support
• Binding in a digital world for technical departments planning, support and customer operations