Hungarian speaker 1st line Operations

Technology is a playground for ideas! 

Vodafone Shared Services Romania is the place to make them come to life. 

If you want to invest more in a career rather than just a job,nbsp;

Meet us,oins, Grow with us :) 

We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question ;

Reflect on what your motivation is to come on board!We’re eager to hear your story. 

We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course. 

 
Your day to day: 

• 1st Line Operations of Vodafone Network in a multi-vendor environment. 

• Monitors, and maintains Vodafone Hungary Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s. 

• Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements. 

• In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. 

With these activities you will have a great impact on our business: 

• 24h/7days monitoring of the Vodafone Hungary Network, using umbrella fault management systems and specific NMS’s; 

• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required 

• Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved; 

• End to end Incident Management throughout the Incident lifecycle 

• Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages; 

• Participates at internal and external training sessions in order to permanently improve his/her technical skills. 

• Delivery of a world class customer service experience 

• Create and submit knowledge article to increase 1st time fix rates 

• Maintain & update NOC processes and procedures 

• Ensuring faults are escalated and resolved within the customer contracted Service Levelnbsp;

• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required 

• Maintaining and updating the fault management systems throughout the Incident lifecycle 

With these skills you are a great candidate:

• Capable to understand and to work with different Windows applications (WEB - based);
• Good communication skills;
• Team working oriented;
• Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT
• Good Knowledge of English and Hungarian
• Nice to have:  knowledge of telecommunication services.

Sounds like the perfectob?e’ve got even more to offer: 

• Medical and dental services 

• Life insurance 

• Dedicated employee phone subscription 

• Special discounts for gyms and retailers 

• Annual Company Bonus  

• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 

• You get to work with tried and trusted web-technology 

• Getting in on the ground floor ofnechnology changing company 

• Flexible Vacation – Take time off when you need it, we trust you