Detalii loc de munca

Engineer 1st Line with German

Angajeaza Premium Talent
Nivelul carierei
Middle (2-5 ani)
Tip job
Full time
Limbi vorbite
Engleză - Avansat , Germană - Avansat
* toate limbile sunt obligatorii
Adresa
Posturi disponibile
1

Your day to day:

  • 1st Line Operations of Vodafone Network in a multi-vendor environment.
  • Monitors, and maintains Vodafone Germany Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.
  • Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
  • In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.

 

With these activities you will have a great impact on our business:

  • 24h/7days monitoring of the Vodafone Germany RAN Network, using umbrella fault management systems and specific NMS’s;
  • Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
  • Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
  • End to end Incident Management throughout the Incident lifecycle;
  • Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
  • Participates at internal and external training sessions in order to permanently improve his/her technical skills;
  • Delivery of a world class customer service experience
  • Create and submit knowledge article to increase 1st time fix rates;
  • Maintain & update NOC processes and procedures;
  • Ensuring faults are escalated and resolved within the customer contracted Service Level;
  • Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required;
  • Maintaining and updating the fault management systems throughout the Incident lifecycle

 

With these skills you are a great candidate:

  • Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM);
  • Capable to understand and to work with different Windows applications (WEB - based);
  • Good communication skills;
  • Team working oriented;
  • Gained an IT qualification CCNA (or working towards);
  • Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT;
  • Good knowledge of English and German;
  • Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology;
  • Nice to have: 1-2 years of experience in Operations and Maintenance activities.

 

 

Sounds like the perfect job? We’ve got even more to offer:

  • In this pandemic period we have 100% work from home for your safety.
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of and technology changing company
  • Flexible Vacation – Take time off when you need it, we trust you!

#_VOIS

Beneficii acordate

Financiar
Bonus de performanta
Pensie privata
Tichete de masa
Asigurare de viata si/sau accidente
Actiuni la pret preferential
Medical
Abonament servicii medicale
Abonament servicii stomatologice
Timp liber
Abonament sportiv
Dezvoltare
Cursuri de dezvoltare personala
Conditii de lucru
Telefon mobil
Laptop