Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București

Se recruteaza si din

Cluj-Napoca, Constanța, Ploiești, Pitești, Craiova, Galați, Târgoviște, Buzău


Responsibilities:

  • Develop and implement an Operational Excellence Framework in the organization
  • Develop, establish and maintain quality methodologies, systems, and practices that meet best in class customer, and regulatory requirements up to including quality check monitoring process to measure outgoing quality, sigma score and DPM
  • Drive quality and response time improvements in the region
  • Responsible of all Quality related activities that will maintain Nextpoint GO Organization in Control with HIGH Standards
  • Develops or enhance current KPI dashboards or reports as needed
  • Drive Module Team to a superior operational excellence level including data analysis, decision-making, teamwork and process improvements that involves agents, workforce controllers and sub-region managers
  • Establish a Process Control System (PCS) in order to identity Key Process Parameters (KPPs) to monitor and control the process on real time in order to maintain process KPI healthy
  • Perform, conduct and execute Failure Mode and Effect Analysis (FMEA) to analyze the process for identifying higher risk processes and define corrective/preventive actions
  • Perform process audits being responsible of process gaps finding, production feedback, Internal Trouble Report (ITR),Problem Trouble Report (PTR) creation and Quality Issues Report
  • Provide feedback to agents, supervisors and managers based on Quality results while tracking and ensuring completion of Quality Action Plans
  • Ensures all processes and knowledge are documented
  • Constantly works on the improvement of administrative processes related to training and process documentation of TS GO Organization

Qualifications:

  • First level university degree, advanced university degree preferred or equivalent experience on Industrial Engineering or Quality (Six Sigma)
  • Typically 5+ years’ experience in driving quality processes, preferably on the manufacturing industry
  • C1 English level
  • Experience managing moderate to large projects
  • Green Belt or equivalent certification is a must
  • Black Belt or equivalent certification is preferred
  • Advanced Computer/MS Office skills(Excel, Power Point, Share Point)
  • Macro & Programing skills is a plus
  • Ability to develop and oversee implementation of corrective action plans
  • Strong time management skills
  • Strong management of critical situations
  • Strong collaboration, communication,administrative, problem solving/troubleshooting skills
  • Training and teaching skills
  • Very good networking /interpersonal skills
  • Positive, adaptable and learning model
  • Demonstrated passion for customer
  • Transition management experience
  • Strong business acumen

 

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.