Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză

Salariu brut pe luna

850 - 1700 €


What we ask:

  • Providing support to clients (via email,chat or phone) regarding technical issues: password reset, setup issuee-commerce issues, products documentation, client training;
  • Resolve product or service issues by: clarifying the customer's request, diagnosing the cause of the problem, selecting and explaining the best solution to solve the request, following up to ensure resolution;
  • Control and monitoring of customer communication and escalation messages
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Escalating problems to the next level of support when necessary;
  • Help the client with all the necessary information.

Working hours:

  • Operating 5 days a week, we run a flexible program within working hours . Arrival time between 8-11 in the morning

What you should do:

  • Motivation for learning new information, e-commerce and online knowledge
  • Ready to acquire new skills (communication skills, technical skills etc.);
  • A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • Willingness to help people in having continuity in their e-commerce activity;
  • Previous technical customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problems/issues to customers in a non-technical manner.

What we offer:
Competitive salary offered, based on applicant skills and experience  

* Really nice work environment and adequate work/relaxing atmosphere

* Income plan specifically tailored according to results

*Flexible Working Time
*Privat Medical Insurance - Medicover 
*Fruit Days
*Soccer &Beer Nights
*teambuilding programms


  • Interviu online
  • why do you want to be a part of ContentSpeed team? What attracts you to this role? Tell us a Client-related success story- what are some examples of works you've done and you're most proud?