As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Oracle provides the world's most complete, open, and integrated business software and hardware systems.
Are you customer-focused Oracle software professional? Do you have expert user skills – functional and technical from a Support or implementation role? Would you like to top your experience by working with the very latest technology for a fast moving organization that is continuously improving and evolving?
If the answers are yes then this is the ideal opportunity to move.
Providing remote technical and functional support to Oracle’s global customers using the very latest tools and our extensive knowledge base. You will also have the opportunity to gain up-to-date and in-depth knowledge of new products, contribute to knowledge management, problem avoidance and be involved in other interesting projects.
QUALIFICATIONS and SKILLS: