Nivel cariera

Middle (2-5 ani), Senior (5-10 ani), Entry (0-2 ani)

Limbi vorbite

franceză

Adresa/ adresele jobului

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AbsoluteJobs Romania is looking for a Dutch/French Speaking Customer Care Officer, for one of our clients,  in Iași and Fălticeni, a company involved in textile industry.

Requirements:

  • Excellent customer care and communication skills;
  • A clear and friendly telephone voice;
  • The ability to follow instructions;
  • Basic knowledge MS- Office computer software;
  • The ability to work under pressure and meet targets;
  • Fluently speaking Dutch/French, English;
  • SAP knowledge is a plus;
  • Administrative correct and punctual;

Responsabilities:

  • Answering calls, emails and web chat enquiries from customers;
  • Dealing with customer orders, enquiries and complaints;
  • Advising about products and services;
  • Updating customers' records on computer databases;
  • Controlling delivery lead-times and proactive communication with the customer;
  • Close cooperation with colleagues in sales, planning and logistics;
  • Taking “care” of your customer daily orders;
  • With experience, you may get extra responsibilities, like training, warehouse management;