What are we looking for?
University Degree is important and an Economic degree will certainly bring you an advantage.
An advanced Portuguese level is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!
What will your job be about?
Genpact continuously hires Portuguese speakers in areas like:
Your job will involve invoice and payment processing,making sure that your customers' clients make accurate payments and adhere their deadlines and agreed policies, reconciling the accounts of the vendors and reporting activities if needed. Accounting skills aren't a must. These activities will require maintaining a constant relationship with the client’s business representatives. Your approach needs to be number-driven, as well as people-oriented.
A Warranty Claims Specialist is responsible for dealing with claims and general enquiries received from customers and providing a superior customer experience at all times in a prompt, courteous, clear and concise manner. At the same time, as you know the IT systems best, your job will be to update all information there. You will give solutions for all requests and ensure that your clients have the best possible answers and are always happy.
How about being the single point of contact in IT matters, for your client? Be it phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated! You will provide support for user requests around hardware, software, network and service issues and you will coordinate incident resolutions with Level 2 and Level 3 staff.
What do we offer?
A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team.
The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance.
Who is Genpact?
We welcome you to be our next Genpacteer!
Genpact stands for “generating business impact”. We are the largest international provider of business services in Romania. We architect the Lean DigitalSM enterprise through a unique approach that reimagines our clients’ middle and back offices to generate growth, cost efficiency and business agility. Our hundreds of clients include more than one-fourth of the Fortune Global 500. We have grown to overpeople in 25 countries, with over 4000 colleagues in our European centers.
If you want to find out more about Genpact and how you can Learn. Grow. Succeed., visit our career website ://://
Our Romanian offices are located in Bucharest (Hermes Business Park, Pipera) and Cluj-Napoca (United Business Center).