Disputes Management Officer with German in Brasov

Ideal candidate:

• Good English
• Good German (B2)
• At least secondary education
• Experience in customer service and complaints solving will represent an advantage
• SAP knowledge nice to have
• Proficiency in computer skills
• Analytical abilities are highly appreciated

Key responsibilities

• Timely handling of incoming customer complaints and queries via phone and e-mail
• Identifying the cause and validity of complaint, analyzing of overdue receivables
• Preventing re-occurrence of complaints by cooperating with the Billing Team
• Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
• Delivering a consistent and professional level of service and maintaining good customer relations
• Reporting the results of work in the area of outstanding receivables
• Achieving set revenue targets and call quality objectives

We offer:
Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
Access to a global network of knowledge and resources;
Extensive training through a variety of methods – online, classroom, etc;
Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
An experienced Career Counselor to guide you and check on your progress;
Interesting and challenging work for the world’s leading companies – our clients;
Professional growth opportunities that recognize individual contributions and performance;
A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.