Dispatch Center Operator (with French)
Middle (2-5 ani), Entry (0-2 ani), Senior (5-10 ani)
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The position involves:
- taking/making calls in French and English;
- writing emails and informing the customers according to Axway Support Policy and Procedures while maintaining a high level of customer satisfaction;
- collaborating with a global team of Support engineers and working towards meeting the SLAs;
- dispatching cases within global Support while having ownership over a small number of non-technical cases.
As a Dispatch Center Operator, your responsibilities will be:
- to handle our clients' calls in an effective and pleasant way, with complete professionalism, courtesy and accuracy, meeting service quality standards;
- to receive, register and process customer’s requests according to internal procedures;
- to assure a consistent and timely treatment of customer's case updates based on the Axway Support Policy and Procedures while assuring customer satisfaction.
- very good communication skills, multi-tasking ability, results-oriented;
- customer oriented;
- team player;
- flexibility, reliability;
- ready for learning new things and bringing an own contribution to the team.
Key skills are:
- excellent French language, both speaking and writing
- excellent English language, both speaking and writing
This is what our candidates can expect from us if they choose to join our team:
- Career development: Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.
- In addition, Axway’s global presence creates opportunities for geographical mobility within Axway subsidiaries
- An important training plan (technical, product & functional) in order to insure your integration and your performance
- A competitive remuneration package and real benefits
- A future and a potential for growth in an international company
- A very friendly working environment with experienced professionals
- Get challenged with important tasks so they can show their full potential and obtain new skills
- More paid vacation (25 days/year)
- Open office space with various entertainment opportunities – table tennis, sports and more!