writing emails and informing the customers according to Axway Support Policy and Procedures while maintaining a high level of customer satisfaction;
collaborating with a global team of Support engineers and working towards meeting the SLAs;
dispatching cases within global Support while having ownership over a small number of non-technical cases.
As a Dispatch Center Operator, your responsibilities will be:
to handle our clients' calls in an effective and pleasant way, with complete professionalism, courtesy and accuracy, meeting service quality standards;
to receive, register and process customer’s requests according to internal procedures;
to assure a consistent and timely treatment of customer's case updates based on the Axway Support Policy and Procedures while assuring customer satisfaction.
very good communication skills, multi-tasking ability, results-oriented;
ready for learning new things and bringing an own contribution to the team.
Key skills are:
excellent French language, both speaking and writing
excellent English language, both speaking and writing
This is what our candidates can expect from us if they choose to join our team:
Career development: Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.
In addition, Axway’s global presence creates opportunities for geographical mobility within Axway subsidiaries
An important training plan (technical, product & functional) in order to insure your integration and your performance
A competitive remuneration package and real benefits
A future and a potential for growth in an international company
A very friendly working environment with experienced professionals
Get challenged with important tasks so they can show their full potential and obtain new skills
More paid vacation (25 days/year)
Open office space with various entertainment opportunities – table tennis, sports and more!