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Middle (2-5 ani), Senior (5-10 ani)

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Minimum Knowledge and Skills Required to Perform the Job:

  1. At least 3 years experience as a dispatcher
  2. English – proficient level
  3. Computer literate
  4. Strong leadership skills with the ability to solve problems quickly and efficiently
  5. Ability to identify and constructively make recommendations regarding operational improvements
  6. A positive attitude and excellent customer service skills
  7. Strong written and oral communication skills
  8. Flexibility to work day/afternoon shift


Dispatch Affiliate Admin. Daily Responsibilities:

  1. Working closely with the IA Dispatchers to process the completion paperwork sent by the IA, once their technician has completed the work
  2. Following up with the IA after a determined period to provide updates
  3. Creating Sales Orders to include the charges involved in getting the service restored
  4. Processing Ready To Bill tasks prior to sending them over to AR
  5. Transcripting the resolution notes on the completion paperwork into Oracle, adapting the formulations to fit Mood's professional language expectations