Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

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Minimum Knowledge and Skills Required to Perform the Job:

  1. At least 1 year experience as a dispatcher/related field
  2. English – proficient level
  3. Computer literate
  4. Ability to identify and constructively make recommendations regarding operational improvements
  5. A positive attitude and excellent customer service skills
  6. Strong written and oral communication skills
  7. Sound system compatibility knowledge is a plus
  8. Flexibility to work day/afternoon shift


Dispatch Affiliate Admin. Daily Responsibilities:

  1. Based on a daily report, you will work your assigned task to ensure that the customer communication is facilitated through their 3P system

  2. You have to prioritize based on client status, urgency of their issue and SLA. Most of your clients are international retail chains, which are very specific about their requirements

  3. You will provide updates, submit proposals and validate paperwork as part of the service process for each client assigned to you

  4. You will submit equipment orders based on their system specifications

  5. You will have to communicate with the dispatcher and technician of that assigned ticket to ensure the accuracy of the information provided to our customers

  6. You will work with several platforms to update our clients through their 3P tickets

  7. You will work with colleagues to ensure accuracy of information and updates in a timely manner

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