The Technical Analyst role is offering an exciting opportunity to be involved in the technical delivery process for a high profile and high priority IT service, arising due to a change in sourcing strategy for this service.
They will implement changes in response to incidents / new business requirements (including new code releases from the development team).
They will troubleshoot and resolve application performance bottlenecks.
They have expertise and understanding of Microsoft products such as IIS, .NET Framework and MS Windows Applications
They have an understanding of SQL server and are expected to develop subject matter expertise.
They will assist in build verification testing & QA.
They will contribute to the automation of windows tasks for application role out utilizing windows scripting such as PowerShell.
They will have experience and knowledge into windows server systems ability in root cause analysis on production issues.
They will interact with Application Support, Major Incident Management, related operational teams and the development team to diagnose and resolve incidents.
They will escalate incidents in conjunction with Applications Support.
They will interact with the wider Data Centre Operations function, to direct incident investigation & resolution at the infrastructure, OS or base platform level.
They will have the ability to document process such as FAQ’s and SOP’s and will maintain and update a central repository of information.
They will be able to execute routine tasks as per schedule such as application monitoring.
What you must have:
Experience in the technical implementation and operation of mission critical IT services.
Comprehensive understanding of Microsoft products such as SQL server, IIS, .NET Framework and MS Windows Applications.
An understanding of SQL server
Experience in SQL writing queries
Experience in windows server systems and demonstrable history of root cause analysis on production issues
Able to acquire a comprehensive understanding of a complex suite of IT applications / components.