Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


Customer service agents deal with online casino players via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service.

Responsibilities:

  • Provides excellent customer service assistance to casino clients via chat and email.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Able to handle stressful situations
  • Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern.
  • Able to work on shifting schedules (morning, mid and night shifts)
  • Able to work as part of a team
  • Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA)
  • Communicates with management about errors with system/website issues.
  • Performs other duties as assigned.
  • Will be directly reporting to the Team Leader.

Professional requirements:

  •  Professional use of the English language
  •  Great communication skills, flexible and reliable
  •  Good computer skills and multitasking abilities