Cluj-Napoca; 14 Strada Sigismund Toduță, Cluj-Napoca
Copyright Clearance Center (CCC) a global provider of rights licensing technology and Ixxus, a subsidiary of CCC, specialized in enterprise content management and publishing solutions are seeking talented people who are looking to work as part of a successful organization.
We are not your typical company, come to our brand-new office for a cup of tea or coffee and convince yourself.
We are seeking a Customer Technical Support Specialist with a broad knowledge of Internet technology, software applications and or computer hardware and a strong desire to provide outstanding customer support to our premier client base. You will utilize your strong communication and superior problem solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCC’s rights and content delivery services. You will use and support a wide range of technology applications used in managing content, document delivery and copyright licenses.
This is a great opportunity for a self-motivated recent college graduate or early career professional with an aptitude for technology and a strong desire to work with both leading-edge software and some of the most highly respected companies from a variety of industries around the world.
Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives;
Use your knowledge of software and systems to assist our customers with technical issues;
Work with custom software configurations to answer and resolve customer questions;
Research, troubleshoot, diagnose, and resolve reported issues or escalate to the Development team as necessary;
Complete customer-requested configuration changes within custom software solutions;
Maintain on-going technical expertise in several applications including CCC’s proprietary software, RightFind Enterprise and act as a global product resource to the Operations, Customer Service, and Implementation teams;
Confirm customer understanding of CCC’s solution and provide additional customer education and training as needed;
Provide solutions to better serve the customer and improve the customer experience;
Recognize, document, and inform the manager regarding trends in customer calls and emails;
Through empathy, compassion, and understanding deliver exceptional customer service at all time.
If you have
1-3 years’ experience supporting customer facing software or a bachelor’s degree in a technical field required.
A working knowledge of Windows and Mac operating systems.
Knowledge of advanced features in IE, Safari, Chrome, and Mozilla browsers.
Extraordinary attention to detail and follow through along with the ability to work under tight pressure and multitask on a regular basis
Strong aptitude for problem solving, exploring, and learning new technology - - solutions oriented.
Ability to consistently address complex client needs while demonstrating innovation and sound judgment in decision making
Self-directed and motivated with ability to work independently as well as collaboratively in a team environment.
Excellent verbal and written communication skills; impressive telephone etiquette and the ability to elicit callers’ needs with speed and confidence, while also exhibiting composure and politeness.
German language - is a plus;
Experience working with Salesforce, C#, and or HTML a plus.
we would like to have a chat.
We can offer
A very motivating salary; Extensive private medical insurance (not a discount subscription to a particular clinic); Sport benefits; Additional paid vacation days for previous seniority and also for seniority in Ixxus; Work on exciting and varied projects, with the latest technologies; Lots of professional challenges in a friendly and informal environment.