Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, germană

Adresa/ adresele jobului

Cluj-Napoca; 14 Strada Sigismund Toduță, Cluj-Napoca


Copyright Clearance Center (CCC)  a global provider of rights licensing technology and Ixxus, a subsidiary of CCC, specialized in enterprise content management and publishing solutions are seeking talented people who are looking to work as part of a successful organization.

We are not your typical company, come to our brand-new office for a cup of tea or coffee and convince yourself.

We are seeking a Customer Technical Support Specialist with a broad knowledge of Internet technology, software applications and or computer hardware and a strong desire to provide outstanding customer support to our premier client base.  You will utilize your strong communication and superior problem solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCC’s rights and content delivery services.  You will use and support a wide range of technology applications used in managing content, document delivery and copyright licenses.

This is a great opportunity for a self-motivated recent college graduate or early career professional with an aptitude for technology and a strong desire to work with both leading-edge software and some of the most highly respected companies from a variety of industries around the world. 

 

You will

  • Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives;
  • Use your knowledge of software and systems to assist our customers with technical issues;
  • Work with custom software configurations to answer and resolve customer questions;
  • Research, troubleshoot, diagnose, and resolve reported issues or escalate to the Development team as necessary;
  • Complete customer-requested configuration changes within custom software solutions;
  • Maintain on-going technical expertise in several applications including CCC’s proprietary software, RightFind Enterprise and act as a global product resource to the Operations, Customer Service, and Implementation teams;
  • Confirm customer understanding of CCC’s solution and provide additional customer education and training as needed;
  • Provide solutions to better serve the customer and improve the customer experience;
  • Recognize, document, and inform the manager regarding trends in customer calls and emails;
  • Through empathy, compassion, and understanding deliver exceptional customer service at all time.

 
If you have

  • 1-3 years’ experience supporting customer facing software or a bachelor’s degree in a technical field required.
  • A working knowledge of Windows and Mac operating systems.
  • Knowledge of advanced features in IE, Safari, Chrome, and Mozilla browsers.
  • Extraordinary attention to detail and follow through along with the ability to work under tight pressure and multitask on a regular basis
  • Strong aptitude for problem solving, exploring, and learning new technology - - solutions oriented.
  • Ability to consistently address complex client needs while demonstrating innovation and sound judgment in decision making
  • Self-directed and motivated with ability to work independently as well as collaboratively in a team environment.
  • Excellent verbal and written communication skills; impressive telephone etiquette and the ability to elicit callers’ needs with speed and confidence, while also exhibiting composure and politeness.
  • German language - is a plus;
  • Experience working with Salesforce, C#, and or HTML a plus.

 

we would like to have a chat.

We can offer

A very motivating salary;
Extensive private medical insurance (not a discount subscription to a particular clinic);
Sport benefits;
Additional paid vacation days for previous seniority and also for seniority in Ixxus;
Work on exciting and varied projects, with the latest technologies;
Lots of professional challenges in a friendly and informal environment.

Still here? Fantastic! Apply & come and meet us.