Wipro BPS is a trendsetter and leader in the Process Services space. We invite passionate, energetic, creative and focused individuals who want to be a part of our growth story!
Wipro Business Process Services is the best option you can find to develop your expertise in the industry. You will get immense opportunities to learn from our focused approach towards delivering long-term benefits and measurable value to our customers through.
GENERAL SCOPE OF THE JOB:
Ensuring support and resolution for all consumer queries and processing all transactions received from the customer.
- Supporting end consumers via Phone
- Following up on consumers Web Requests, E-mails and Voice Mails
- Addressing all written/verbal requests and complaints received from the consumers and escalating if necessary
- Follow up of the Customer's processes & procedures
- Ensuring the return orders are processed
- Process improvements
TASKS, ATTRIBUTIONS, ACTIVITIES:
a) Phone Support
b) Web Requests, E-mails and Voice Mails Activities
- Participates in training sessions organized by the Client at the company level or at client site.
- Participates in specific forms of training required by the business needs. Training participation is approved by the Country Manager under the proposal of the process / function head.
REQUIRED PROFESSIONAL EXPERIENCE:
- Computer skills, MS Office package required.
- Foreign languages skills:
• Good English language skills, written, reading and spoken
• Good French language skills, written, reading and spoken
•Opportunity to work in a young and dynamic environment;
•Attractive benefits package;
•Health insurance and dental scheme;
•Opportunity to develop and learn constantly
•Access to internal trainings (job related and soft skills trainings).