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engleză, germană

Adresa/ adresele jobului

București


GENERAL RESPONSIBILITIES

  • Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the requirement of the Standard Operating Procedures (SOPs);
  • Strive for quality work in handling phone calls, administering in databases, book keeping and in other customer service activities;
  • Effective and professional verbal and written communication – both with internal and external customers, partners;
  • Active participation in the defined training courses and the practical implementation of the new skills in the work processes;
  • Keep working hours and break times according to the internal policies in certain cases based on the official working days of the given service region;
  • Active participation in process related trainings of new team members;
  • Initiate and lead Lean and/or Green Belt projects to improve the quality level of the operations processes. Document the development, follow up on implementation and pass the new information/ training documents to other team members;
  • Participate in regular/ occasional teleconferences/ meetings with the Customer;
  • Participate in preparing customer reports;