Detalii loc de munca

Customer Support with French

Angajeaza Premium Talent
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Nivelul carierei
Entry (0-2 ani), Middle (2-5 ani)
Tip job
Full time
Job partial remote (timpul de lucru se va imparti intre remote si sediul companiei)
Limbi vorbite
Franceză - Avansat , Engleză - Avansat
Adresa
Salariu net pe luna
900 - 1000 €
Posturi disponibile
1

Requirements:

  • Advanced level of French
  • Medium level o English
  • Experience in economics, finance or channel partner business would be a plus
  • Ability to be flexible and work analytically in problem-solving environment
  • Service Orientation: Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction
  • Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills
  • Ability to deliver under tight deadlines to multiple stakeholders
  • Team player and proactive

 

Responsibilities:

As a Customer Service Representative, you will be responsible for several process in terms of customer satisfaction:

  • Manage Order & Delivery
  • Captures, records and commits customer orders according to customer needs, agreement and defined service level
  • Proposes product alternatives in case of phase-out or shortage
  • If relevant, optimizes, plans and coordinates the delivery with customers and partners
  • Informs and follows up with customers
  • Manage Request
  • Captures customer’s requests & claims
  • Analyses and provides issue resolution or appropriate answer
  • Contacts, follows up and closes the loop with customer
  • Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences
  • Shares recurring problems with the relevant internal partner(s) in order to find solutions
  • Support sales
  • Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
  • Apply and improve work methods
  • Contributes to continuous improvement to enhance.