Customer support specialist
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We are hiring a customer support specialist to manage customer queries and complaints, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.
- Manage large amounts of incoming calls
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Resolve customer complaints via phone, email, mail or social media
- Handle product recalls
- Knowing our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Inform customer of deals and promotions
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- High school diploma or equivalent
- Patience and ability to stay calm when customers are stressed or upset
- Availability to commute to client location in Bucharest and other cities in Romania
- Availability to work on-call (outside the regular office hours & during week-end)