We are looking for an enthusiastic and dedicated professional, for our client, CloudTreats - the IT company responsable for the hipMenu platform.
As a Customer Support Representative you will be responsible to maintain excellent customer service for the restaurants on hipMenu platform and for their clients.
Education, skills, and experience:
Experience in Customer support roles is a plus.
Strong computer skills.
Experience with MS Office or Google Docs.
Can work independently with minimal guidance.
Strong written Romanian and English language skills (spelling, grammar and punctuation).
The ideal candidate:
Very good problem solving skills.
Agile and proactive.
Enjoys the challenge of interacting with a wide range of customers.
Strong communication skills over a variety of mediums (email, text, chat, phone)
Primary Job tasks and Responsibilities:
Contact restaurants for delayed and incoming orders and help them with the process when needed.
Interact regularly with our users to solve the issues they face.
Monitor the ticketing system and process the urgent tasks.
Monitor hipDelivery fleet and help drivers and restaurants with their tasks.
Register issues for escalation.
What we offer:
Private health insurance
Career growth opportunities