Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

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engleză

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We are a global company operating in medical industry, market leader for dental imaging solutions. For our Global Shared Service Center in Bucharest we are looking for 2 Customer Support Representatives in our US&C Customer Care Work hours will be based on US Eastern Standard time zone. Your shift can be from 3 pm -12 am or 5 pm to 2 am Bucharest time, Monday to Friday.

The Customer Support Representative is responsible for assisting customers (dentists or administrative personnel from dental clinics) with any inquiry and / or redirecting the call to specialized support to provide solutions to all questions or problems that may arise with Hardware and/or Software , as well as answers to questions regarding consumables for equipment. The service agent will provide support to Tech support reps verifying warranty status and creating product replacement orders.

REQUIREMENTS:

High school Diploma (BAC)

English Fluent

1-2 years experience working in a customer service environment, providing support in English language

Excellent Service Attitude

Excellent communication skills

Speed and accuracy in data capturing

Proven ability to multitask

Critical thinking, Proactive and Problem solving

Able to work in a fast pace environment Experience in Microsoft Office Package, SIEBEL and SAP

General Office Skills SAP, CRM (Clientele,Siebel or others) and SharePoint knowledge would be a plus

Ability to work in a team environment

Understanding of Technical Products, Radiology and Digital is a Plus

Flexible to work in shifts including day shifts and night shifts.

WHAT WE ARE OFFERING:

  • Competitive financial package
  • Christmas bonus
  • Private Business medical plan
  • Meal vouchers
  • Yearly performance evaluation and compensation based on your results
  • Transportation allowance
  • Nigh shift differential
  • Exceptional office comfort: top office facilities and equipment.

Please note that only suitable candidates will be contacted.


  • Interviu online
  • Is our office location, near Preciziei subway station, convenient for you?
  • Are you available to work in shifts, as described in the recruitment ad?