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A customer support agent in our organization will be 1st line support for players wishing to contact the company regarding various matters. These matters include account queries, bonus enquiries, complaints, promotions, basic technical support and other various troubleshooting needs.
We at GoldWin strive to be the best in support and customer care within the industry and we are looking for individuals who possess the same vision.
- Handle customer queries through live chat, email and phone
- Escalating to relevant departments and following up on the resolution
- Working with multiple back-offices, internal tools as well as engaging 3rd parties (games providers) to ensure customer queries are answered and / or resolved in a timely and correct manner
- Assisting customers encountering issues with processing payments (credit cards, bank transfers, e-wallets, paysafecard)
- Assisting customers with their KYC procedure working closely with the VIP, marketing and risk / payments department;
- Crediting bonuses and free spins
- Upselling the brands promotions
- Retaining customers who wish to close accounts
- Actively engaging customers in the view to increase player activity
- Fluent English language skills (written and spoken)
- A second language is considered a major advantage
- Customer experience oriented
- Strong PC and internet skills
- Very good problem-solving skills
- Strong attention to detail
- Strong team player
- Good online attitude
- Will be required to work shifts
What we offer:
- Competitive excellent remuneration package and social guarantees
- Private health care package and medical insurance.
- Paid training to new employees
- Flexible working hours
- Career growth and industry education within the company
- Performance-based bonuses
- Company events
- Great office location