Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, franceză

Adresa/ adresele jobului

București

Salariu aproximativ brut oferit / luna in euro

700 €


Job Description:

Process all incoming phone calls from customers and manage all requests, changes and cancellations as necessary;

Deal with members’ email queries promptly and efficiently, in accordance with company procedures;

Identify and assess customers’ needs to achieve satisfaction;

Build sustainable relationships and trust with customer accounts through open and interactive communication;

Provide accurate, valid and complete information by using the right methods/tools;

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;

Keep records of customer interactions, process customer accounts and file documents;

Follow communication procedures, guidelines and policies;

Take the extra mile to engage customers.

 

Requirements:

Previous customer support experience is an advantage;

Ability to write and speak fluently, clearly and concisely in French and English;

Strong time management skills;
Enjoy working in a fast paced environment;

Excellent problem solving abilities;
Empathetic and can communicate in a caring and friendly manner;
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones;
Strong team spirit with passion and drive to help users and deliver the best in customer service.