Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, poloneză

Adresa/ adresele jobului

București

Salariu aproximativ brut oferit / luna in euro

1200 €


WHAT WILL YOU DO:

  • Provide support by phone and online to company’s customers from Poland
  • Retain customers by providing excellent and personalized customer service
  • Attend Inbound calls
  • Conduct follow-up phone calls to customers who have unsolved questions or issues
  • Answer incoming emails
  • Report any unusual events or bugs in the webpage/system to the manager
  • Maintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research
  • Maintain contact with the Payments department for operational procedures

WHAT WE ARE LOOKING FOR:

  • Polish – native or fluent (strong accent of candidates who are not Polish natives won’t be a problem)
  • English – min. A2 (it’s a language of internal communication in the company)
  • No experience required, although basic experience in a call center or customer oriented business would be an asset
  • High degree of customer orientation and communication skills
  • Able to keep up pleasant communication with the customer at all times with a good sense of humor
  • Empathetic and can solve problems flexibly
  • With an affinity for numbers and a good attention to detail
  • Self-motivated
  • Team-player
  • Passionate about work
  • Like to be around people from all over the world
  • With an active interest in creative development

 WHAT YOU GET :

  • 1200 EUR gross (about 820 EUR net)
  • 24 working days’ vacation/year
  • Meal Vouchers after 3 months
  • 7card (sports card) after 3 months
  • Private medical Package
  • Labor Contract (permanent contract) including 3 months of probation
  • Clear development path
  • 30 days Hotel in Bucharest paid by the Company
  • Free flight to Bucharest
  • 2 weeks of training provided by internal Training&Quality Team. After that time employed person will be supported and supervised by other team members