Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


Responsibilities:

-  Caring for the sales development  through the implementation  "Order-to-cash" process (starting from the order, through his service; customer claim handling and execution)

-  Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Transport Company)

-  Phone and e-mail contact with the marketing department and with the warehouses, with demand planners and with freight forwarder

-  Close cooperation with sales, marketing of both markets – Traditional market and modern market DIY stores

-  Cooperation on sales actions preparation

-  Close cooperation with Plannist in terms of product availability

-  Building and maintaining good relationships with customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions

-  Solving the claims of customers

-  Creating and maintaining actual customers database

-  Participation in regional calls  with  Operations Manager and Transport Company to discuss issues; reporting, new projects;

-  Participation in projects / initiatives aimed at increasing the efficiency of the department (system upgrade & testing);

-  Run Customer Service reports to Operations Manager

-  Daily statistics (controls of backorders, EDI orders and Tool Commerce), determining the cause of the problem

Requirements:

-  Very good English knowledge

-  Experience in work related to customer service in „Order to Cash“ process will be an asset

-  Knowledge of SAP or other ERP system will be an asset

-Candidate profile: customer orientation (external and internal), ability to work in a team, multi-tasking, orientation for problem solving, proactive approach, strong team player with very good communication skills (ease of making contact)

-  Fresh graduates are encouraged to apply also.