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To maintain our strong brand presence and market leadership,we seek customer focus driven professionals with business acumen, world-classhard-skills and a passion for building exceptional service experience at scale.Our goal is to deliver an unsurpassed Customer Experience to our global usercommunity 24x7.
We believe that empowered, self-motivated teams can accomplish huge things. Position Overview For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via Social Media, inbound calls and e-mails support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.
Knowledge, Skills, and Abilities
•Technical (IT) Education is a plus
• Call centre/customer service experience
• Help desk procedures
• Excellent aptitude for technical troubleshooting and problem solving
• Microsoft office applications
• Good knowledge on OSX
• Knowledge of computer software and hardware
• Enthusiasm for passing on technical knowledge and experience
• Excellent product and general technical knowledge
• Ability to work unsupervised
• Good communication skills (oral/written) in Italian and English. French is a plus.
• Keyboard skills: accurate and relatively swift typing
• Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint
• Basic complaint and conflict resolution skills