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Customer Service Representatives – Italian speaker

Limbi vorbite

italiană, engleză

Adresa/ adresele jobului

București

Acest job nu mai este activ.

Avira_Logo_largeTo maintain our strong brand presence and market leadership,we seek customer focus driven professionals with business acumen, world-classhard-skills and a passion for building exceptional service experience at scale.Our goal is to deliver an unsurpassed Customer Experience to our global usercommunity 24x7.

We believe that empowered, self-motivated teams can accomplish huge things. Position Overview For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via Social Media, inbound calls and e-mails support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.

Tasks:

  • Provide 1st level trouble-shooting
  • Provide pre-sales information about our products
  • Support customers in the optimal usage of our products
  • Communicate via Social Media platforms, phone & e-mail 

Knowledge, Skills, and Abilities

•Technical (IT) Education is a plus
• Call centre/customer service experience

Procedure Knowledge:
• Help desk procedures
• Excellent aptitude for technical troubleshooting and problem solving

System Knowledge:
• Microsoft office applications
• Good knowledge on OSX
• Knowledge of computer software and hardware

Skill Set:
• Enthusiasm for passing on technical knowledge and experience
• Excellent product and general technical knowledge
• Ability to work unsupervised
• Good communication skills (oral/written) in Italian and English. French is a plus.
• Keyboard skills: accurate and relatively swift typing
• Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint
• Basic complaint and conflict resolution skills


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