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Avira_Logo_largeTo maintain our strong brand presence and market leadership, we seek customer focus driven professionals with business acumen, world-class hard-skills and a passion for building exceptional service experience at scale. Our goal is to deliver an unsurpassed Customer Experience to our global user community 24x7.

We believe that empowered, self-motivated teams can accomplish huge things.

Position Overview

For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via Social Media, inbound calls and e-mails support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.


  • Provide 1st level trouble-shooting, during day shift
  • Provide pre-sales information about our products
  • Support customers in the optimal usage of our products
  • Communicate via Social Media platforms, phone & e-mail

Knowledge, Skills, and Abilities

• 1-2 years call centre/customer service work experience
• Technical (IT) Education is a plus

Procedure Knowledge:

• Help desk procedures
• Excellent aptitude for technical troubleshooting and problem solving

System Knowledge:
• Microsoft office applications
• Good knowledge of OSX
• Knowledge of computer software and hardware

Skill Set:
• Enthusiasm for passing on technical knowledge and experience
• Excellent product and general technical knowledge
• Ability to work unsupervised
• Good communication skills (oral/written) in French and English
• Keyboard skills: accurate and relatively swift typing
• Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint.
• Basic complaint and conflict resolution skills.