Although there’s a lot of disruption nowadays due to Covid-19, we at Avira are continuing to run our daily business activities so that we stay true to the promise to our customers - now even more than ever: Protecting people in the connected world.
And we are doing this from the safeness of our own homes. Among other things, this means we are still hiring, but we have moved all our interviews online and all our colleagues are being onboarded remotely
So join us and you will be able to work from home until the danger is over.
Acting as interface between customers, partners and our products, our goal is to deliver best-in-class service. On the one hand, this includes helping customers solve potential problems with our products. On the other hand, you act as an advisor for our customers and partners in case of difficulties with the payment process, or providing information about our product portfolio, etc.
To support our team, we are looking for a motivated and highly customer-oriented employee with strong communication skills.
The Customer Service Unit consists of five teams in two locations (Bucharest and Tettnang). First level agents have direct customer communication and are responsible for problem solving via phone and email.
As a customer service representative, you will directly report to the Team Manager Customer Service 1st Level.
What you will do
After the first month of onboarding, inhouse training and knowledge transfer, you are able to work independently.
The following points will help you to fulfill your responsibilities:
An additional plus:
Benefits and perks:
Learning & Development
Health & Wellbeing
Family & Living
This job is based in Bucharest, Romania.
Please upload your complete application in English including your salary expectations.