Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, franceză

Adresa/adresele jobului


Requirments:

  • A French advanced speaker with great English skills
  • Interested in home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software
  • Customer service oriented with excellent communication skills.
  • Ability to troubleshoot problems, research and find answers to consumer questions.
  • Ability to work under pressure

Responsabilities:

  • Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation
  • Identify, analyze and solve software and hardware issues
  • Work with music services and all operating systems (Mac, Android, Windows and iOS).
  • Handling Pre-sales and Sales opportunity through both voice and e-mail contact and placing orders
  • Handling General product information contacts through both voice and e-mail
  • Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail contact
  • Pro-actively take ownership of open issues and interface successfully with the engineering team
  • Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure
  • Follow-up with the customer until the issue is resolved

Benefits:

  • Fixed salary + monthly performance bonus
  • Lunch vouchers & Easter gift vouchers
  • Full private medical insurance
  • Online library access for passionate book readers
  • Various discounts for gym classes & other recreational activities
  • Biannual fixed bonuses based on seniority within company