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Entry (0-2 ani), Middle (2-5 ani)

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266 Calea Domnească, Târgoviște

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The Customer Service Representative is responsible for providing outstanding customer service for all STL customers. This position fields incoming phone calls and live chats from customers to address a variety of needs and follows up on voicemails and emails sent by customers and make outbound Collections calls.

Essential Duties and Responsibilities:

- Responsible for fielding incoming phone calls from customers and assisting on a variety of topics such as sending contracts, explaining contract terms, and setting up payments
- Responsible for responding to customer emails and voice mails within 24 hours
- Responsible for contacting customers regarding returned payments and making arrangements for payment
- Meets expectations regarding productivity as defined by the company and determined by assignment to phone, and/or email
- Ensure compliance with all company and departmental policies, procedures and guidelines
- Work with Customer Service team members to effectively meet daily goals, deadlines and minimum requirements
- Maintain a clean and organized work station
- Flexibility to work extended hours with minimal notice during heavy workload periods
- May be required to perform other tasks as requested, assigned, or directed

Education and Experience:

- High School Diploma or equivalent required.
- Prefer a minimum of 1 year experience working in customer service in a call center environment

Knowledge, Skills, and Abilities:

- Must have excellent and professional verbal communication skills; required to speak with proper grammar, excellent enunciation, and a friendly tone of voice
- Must have effective and professional written communication skills (writing sample will be required)
- Operates with a Customer Service mindset; identifies customer needs, adjusts approach based on customer needs, has a helpful and courteous attitude
- Handles all customer calls with a positive attitude; demonstrates initiative and creativity in identifying customer and business needs
- Able to work in a fast paced and changing work environment
- Ability to manage multiple tasks, effectively manages time, and prioritizes work responsibilities appropriately while maintaining attention to detail
- Ability to calculate basic math (addition, subtraction, multiplication, division)
- Proficient in typing
- Proficient in Microsoft Office Applications (Word, Outlook, Excel) and Internet Explorer

This job is located in Targoviste and requires working US hours - 15:30 to 24:00.