Customer service representative (Senior)

Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, franceză

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The role:

Must ensure steady progress for following through the delivery orders of his / her client portfolio and establishes sales forecasts while always ensuring client satisfaction.

Main responsabilities:


  • Is responsible for the treatment of delivery orders from their reception (via computer, fax, post…) up until client delivery.
  • Must inform Materials Supply and Planning of stock and order anomalies.
  • Is responsible for managing the client portfolio (updating, storage…)
  • Must receive client demands (in writing or by phone)
  • Has task of establishing and anticipating client demands to create a sales plan, which is as close as possible to the real deliveries.
  • Must manage indicators linked to his / her function (tables for service rating, client satisfaction questionnaire…)
  • Is the guarantor of meeting deadlines for client deliveries.
  • Is responsible for accuracy of sales plan for his / her client portfolio,
  • Must ensure safety stock management- Is in charge of daily follow-ups (modifications, end of life…
  • Must participate in stock inventories.       
  • Must apply all the Quality, Environmental and Safety procedures and operating instructions within the framework of operations linked to his/her job and the rules defined by the Group.

Level and Experience :

Engineer + 2-3 years minimum experience in a similar position, mandatory in Automotive industry.

Technical Knowledge :

  • Knowledge of computer management systems.
  • Knowledge of transport management.

Professional abilities :

  • Good company representative, is an effective communicator and listener, is autonomous, has good initiative,
  • is analytical, is able in customer service, can deal with stress, has a good telephone Ability to speak one foreign language is essential.
  • Knowledge of office software platforms is essential.

Mandatory experience working with Renault/Dacia.