Customer Service Representative- GERMAN Brasov

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, germană

Adresa/ adresele jobului

Brașov


Requirements:

• Native or near native language proficiency in German
• English proficiency and comprehension
• Excellent spoken and written communication abilities
• Customer orientation and problem-solving abilities
• Demonstrated analytical skills and attention to details
• Adaptability and capacity to easily find solutions
• Proactive attitude
• Team spirit
• Good PC operating skills and typing speed
• Availability for working in shifts

Responsibilities:

• Client support by means of phone/ email/ chat
• Offering information/ solutions/ counseling to customers regarding the company’s services
• Promoting the products and services of the company by means of knowledge, attitude, information
• Documenting all operations in the company’s database, according to the work procedures
• Compliance with company regulations with regards to Data Protection and Information Security

Our offer:

Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Health & Nutrition: Health and wellness services at the office
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Access to the company’s cultural events including well-known festivals in Romania