Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

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·         Client support by means of phone/ email/ chat

·         Troubleshooting hardware, software and network related issues

·         Offering information/ solutions/ counseling to customers regarding the technical issues (hardware, configuration, network performance and security etc.) and company’s services

·         Documenting all operations in the company’s database, according to the work procedures

·         Compliance with company regulations with regards to Data Protection and Information Security

·         Promoting the products and services of the company by means of knowledge, attitude, information



·         Native or near native language proficiency in English language

·         Basic knowledge or experience in computer networking (IP, routers, LAN, WLAN)

·         Ability to talk to customers in a non-technical manner

·         Demonstrated analytical skills and attention to details

·         Adaptability and capacity to easily find solutions

·         Team spirit

·         Good PC operating skills and typing speed

·         Availability for working in shifts/ weekends


Our Offer:

·         Attractive salary package

·         Training for specialized software and applications, IT and soft skills, provided by our trainers

·         Working in a dynamic and motivated team

·         Personal and professional development within a stable company

·         Working environment at international standards


Company description:
Arvato is an international outsourcing service provider. Every day, overarvato employees in 40 countries are at work helping our customers achieve success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains. Our services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services, professional and individualized IT services and the direct marketing of media. arvato is a wholly-owned subsidiary of Bertelsmann AG.