Customer Service Representative - Dutch & Nordics

customer service

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, daneză, neerlandeză, norvegiană, suedeză

Adresa/ adresele jobului

Cluj-Napoca


Requirements:

Native or near native language proficiency in Dutch / Danish / Finnish / Norwegian / Swedish
Good command of English language
Demonstrated professional customer service skills with a respectful and positive attitude
Excellent spoken and written communication abilities
Demonstrated analytical and problem-solving skills
Self-motivated, hands-on and independently working individual
Adaptability and capacity to easily find solutions
Proactive attitude
Attention to details
Very good computer knowledge: hardware/ software


Your responsibilities:

Client support by means of phone/ email
Offering information/ solutions/ counseling to customers regarding the company’s services
Promoting the products and services of the company by means of knowledge, attitude, information
Documenting all operations in the company’s database, according to the work procedures
Compliance with company regulations with regards to Data Protection and Information Security

Our offer
• Attractive salary package
• Working in a young motivated team
• Personal and professional development
• Working environment at international standards

Company description

arvato is an international outsourcing service provider. Every day, overarvato employees in 40 countries are at work helping our customers achieve success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains. Our services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services, professional and individualized IT services and the direct marketing of media. arvato is a wholly-owned subsidiary of Bertelsmann AG.