Customer Service Representative – Bucharest

customer service - complains representativ - orders - e-mail orders

Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


leoHR, search & selection division is looking for its client, a reputable multinational company,

 

Customer Service Representative – Bucharest

 

Responsibilities:

  • Deals directly with customers either by telephone, electronically or face to face;
  • Responds promptly to customer inquiries;
  • Receives and record in IT system the orders from the clients (restaurants/ filling stations);
  • Checks and processes the orders received from the client;
  • Controls the products delivery and solves the problems appeared;
  • Controls and resolves the quality complaints;
  • Periodically updates the order form;
  • Communicate the orders schedule for each client;
  • Maintains the relationship with the customers;
  • Manages the specific documents (notices, invoices);
  • Prepares the invoices for services provided to customers;
  • Keeps records of customer interactions and orders received;
  • Records details of inquiries, comments and complaints;
  • Communicates and coordinates with all the internal departments;
  • Prepares monthly reports;
  • Provides support to CS Manager in order to check CS department efficiency (KPI / cost control) in
    accordance with the customers standards;
  • Delivers induction training to the new employees;
  • Performs any other specific tasks, according to the management requests for a proper conduct of the
    operations.

     Requirements:
  • High School / Bachelor degree;
  • Very good communication skills;
  • Customer oriented person;
  • 2-3 years experience in customer service – will be a plus;
  • Ability to resolve any conflicts or complaints that the customer might have in accordance to company policy;
  • Organized person;
  • Microsoft Office suite knowledge;
  • Knowledge about logistic market – will be a plus;
  • English - advanced level will be a plus.

 

Benefits:

 

  • Competitive remuneration and benefits package, based on qualifications and experience;
  • Promotion possibilities and development of a career plan.