For our client, a multinational company from FMCG industry, we are looking for a determined Customer Service Support to join their team.
Skills you need in order to perform the job:
Minim 1 year experience in a similar job;
Basic accounting knowledge;
English language level at least medium;
Knowledge of technical tools like: MS Office, reporting tools, Navision, Set 2 Sell;
Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers;
The ability to be flexible and creative in dealing with customers;
Dedicated to meeting the expectations and requirements of internal and external customers;
Can quickly find common ground and solve problems;
Active listening and patience to hear people out.
Ensure the development of customers and sales in the dedicated area by selling proactively through phone
Serve and provide the best in class customer service experience to our customers
Customer Service Representative makes the customer interested in what he/she is selling and turn that interest into a sale. It makes outbound calls or accepts incoming calls to describe the products explain the benefits of these products and answer their customer’s questions.
Telesales activity with a specific portfolio of clients’ every day
Maintaining a close relationship with sales consultants for the same portfolio of clients in order to secure accurate orders and products for their clients
Provide assistance to Sales Team on routine inquiries and information requests
Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers
Follow collections from customers and exceeding their payment deadlines;
Stock follow-up, adjusting the orders accordingly
Maintaining a direct relationship with: distributors orders’ team ; direct customers; responsible persons from warehouse
Supports sales managers by tracking, investigating, and reporting sales information; resolving problems
Follow up clientele’s database (working on Set2Sell)
Implementing the commercial policies
Informing for any changes (formula or packaging) at existing products
Invoices corrections – queries from customers
Manages the order realizing
Manages claims from customers by solving or redirecting accordingly.
This job is for determined period of 2 years.
The recruitment process will be conducted through QPAS - Recruitment Company.