Acest job nu mai este activ.

Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză, bulgară

Adresa/ adresele jobului

Iași

Se recruteaza si din

Sofia

Acest job nu mai este activ.

Antal International-Iasi office, an executive search company , on behalf of our Client, information technology consulting corporation  offer an exciting career opportunity:

Customer Service Agent with Bulgarian & English

 

 

Requirements:
-Good Bulgarian and English language skills both verbal and written;
- Professional telephone manner;
- Basic experience in MS Office, MS based applications;
- Basic technical support experience an advantage but not necessary;
- Flexible, well-motivated team player, ability to work under pressure.

 

 Main responsibilities:
- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
- Proactive flagging incidents where no knowledge solution was found;
- Meeting or exceeding the level of Service when responding to all incoming incidents;
- Accurate and timely hand off to other resolving teams.

Benefits:
• Relocation package
• Flexible schedule (part time, full time)
• Attractive salary package
• Meal tickets
• Health insurance
• Foreign language courses, trainings, certifications and tuition fees reimbursed by the company
• Team building events
• Significant development opportunities within the company

 


Acest job nu mai este activ.