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Stanley Black & Decker provides the tools, solutions, and services that the world counts on when it really matters. Brands include: STANLEY, Black & Decker, DeWALT,FACOM,IRWIN Tools. We build the tools that build and repair your home and car, we build the tools that build and repair your infrastructure, and we provide the services and solutions that protect what’s most valuable to you.

CUSTOMER SERVICE AGENT

RESPONSIBILITIES:

  • administration connected to orders (entering the order into SAP system, ordering the products in the warehouse, issuing proforma invoice, credit notes, order check, sending the invoices)
    phone and e-mail contact with customers (update on delivery of products), answering product and service questions
  • phone and e-mail contact with the marketing department and with the warehouses, with demand planners and with freight forwarder
  • solving the claims of customers
  • daily statistics (controls of backorders, EDI orders and Tool Commerce), determining the cause of the problem
  • Prepares product or service reports by collecting and analyzing customer information.
  • creates and maintains actual customers database
  • cooperates on sales actions preparation close cooperation with sales, marketing of both markets – Traditional market and modern market DIY stores
  • participate on the calls of Customer service team CE

REQUIREMENTS:

  • Proven working experience in customer service min. 1 year, very good start position for the students with job experience during their studies
  • Min. high school education
  • Native Romanian speaker with fluency in English
  • Good communication& presentation skills, MS Excel for analytic tasks needed
  • SAP knowledge is advantage
  • priorities setting skill

Sounds like a challenge you would be motivated by? We look forward to hearing from you! Send your CV in English.

Information regarding this vacancy:

  • Working location: Turturelelor Street 11A,, Bucureşti
  • Type of employment: Full-time work
  • Length of contract: Permanent
  • Type of employment: Employment contract
  • Required education: Secondary education or professional training with a school-leaving exam
  • Required languages: English (Intermediate)