Nivel cariera

Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)

Limbi vorbite

engleză

Adresa/adresele jobului

Salariu brut pe luna

800 - 1400 €

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We are looking for a CS manager to create long-term, trusting relationships with our customers. The CS manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new development opportunities.

Responsibilities:

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Develop new business with existing clients and/or identify areas of improvement
  • Assist with challenging client requests or issue escalations as needed

Requirements:

  • Proven work experience as a CS Manager, Sales Account Manager, Senior Customer Support Agent or relevant role
  • Perfect English skills
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

We offer:

  • Attractive salary package
  • Flexible work time
  • A place where you can express your opinions and improve your knowledge base daily
  • Central location
  • Great working environment