Customer Service Advisor with Spanish & English

customer care - support

Nivel cariera

Entry (0-2 ani)

Adresa/ adresele jobului

7B Strada Palas, Iași

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Iași, Suceava


POSITION LOCATED IN IASI

Main accountabilities:
• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
• Proactive flagging incidents where no knowledge solution was found,
• Meeting or exceeding the level of Service when responding to all incoming incidents,
• Accurate and timely hand off to other resolving teams.

Requirements:
• Fluency in English & Spanish,
• Excellent verbal and written communication skills,
• Professional telephone manner,
• Basic experience in MS Office, MS based applications,
• Basic technical support experience an advantage but not necessary,
• Flexible, well-motivated team player, ability to work under pressure,
• Available to work in shifts.


Benefits:
• Relocation package (for those who are willing to move to Iasi)
• Attractive salary package;
• Meal tickets;
• Health insurance;
• Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
• Team building events;
• Taxi vouchers;
• Regular performance assessments - twice a year;
• Significant development opportunities within the company.


  • Interviu online
  • What do you know about our company? Why did you apply for this job?
  • What are your expectations in terms of team, work environment, salary?
  • Are you available to work in shifts?