Customer Service Advisor with Portuguese & English
Entry (0-2 ani), Middle (2-5 ani)
POSITION PURPOSE AND SCOPE OF WORK:
- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
- Proactive flagging incidents where no knowledge solution was found;
- Meeting or exceeding the level of Service when responding to all incoming incidents;
- Accurate and timely hand off to other resolving teams.
- Good Hungarian and English language skills both verbal and written;
- Professional telephone manner;
- Basic experience in MS Office, MS based applications;
- Basic technical support experience an advantage but not necessary;
- Flexible, well-motivated team player, ability to work under pressure.
- Relocation package (for those who are willing to move to Iasi)
- Flexible schedule (part time, full time)
- Attractive salary package;
- Meal tickets;
- Salary increase after 4 and 6 months;
- Private Health insurance (you can choose between a list of providers);
- Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
- 7card discount;
- Other bonuses as per company policy;
- Significant development opportunities within the company.