Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză, maghiară

Adresa/ adresele jobului

Iași


POSITION LOCATED IN IASI

POSITION PURPOSE AND SCOPE OF WORK:

  • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
  • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
  • Proactive flagging incidents where no knowledge solution was found;
  • Meeting or exceeding the level of Service when responding to all incoming incidents;
  • Accurate and timely hand off to other resolving teams.

REQUIERMENTS:

  • Good Hungarian and English language skills both verbal and written;
  • Professional telephone manner;
  • Basic experience in MS Office, MS based applications;
  • Basic technical support experience an advantage but not necessary;
  • Flexible, well-motivated team player, ability to work under pressure.

BENEFITS:

  • Relocation package (for those who are willing to move to Iasi)
  • Flexible schedule (part time, full time)
  • Attractive salary package;
  • Meal tickets;
  • Private Health insurance (you can choose between a list of providers);
  • Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
  • 7card discount;
  • Yearly bonus per company policy;
  • Significant development opportunities within the company.