Customer Service Advisor with Hungarian & English

Customer Service Advisor

Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză, maghiară

Adresa/ adresele jobului

Iași


POSITION LOCATED IN IASI

POSITION PURPOSE AND SCOPE OF WORK:

- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
- Proactive flagging incidents where no knowledge solution was found;
- Meeting or exceeding the level of Service when responding to all incoming incidents;
- Accurate and timely hand off to other resolving teams.

REQUIERMENTS:
 -Good Hungarian and English language skills both verbal and written;
- Professional telephone manner;
- Basic experience in MS Office, MS based applications;
- Basic technical support experience an advantage but not necessary;
- Flexible, well-motivated team player, ability to work under pressure.

BENEFITS:
• Relocation package (for those who are willing to move to Iasi)
• Flexible schedule (part time, full time)
• Attractive salary package
• Meal tickets
• Health insurance
• Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini
• Team building events
• Regular performance assessments - twice a year
• Significant development opportunities within the company.