Customer Service Advisor with English

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Entry (0-2 ani)

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engleză

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7B Strada Palas, Iași

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POSITION LOCATED IN IASI

           Main accountabilities:

  • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
  • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
  • Proactive flagging incidents where no knowledge solution was found,
  • Meeting or exceeding the level of Service when responding to all incoming incidents,
  • Accurate and timely hand off to other resolving teams.

    Requirements:
  • Fluency in English,
  • Excellent verbal and written communication skills,
  • Professional telephone manner,
  • Basic experience in MS Office, MS based applications,
  • Basic technical support experience an advantage but not necessary,
  • Flexible, well-motivated team player, ability to work under pressure,
  • Available to work in shifts.

           Benefits:

  • Attractive salary package;
  • Meal tickets;
  • Private Health insurance (you can choose between a list of providers);
  • Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
  • 7card discount;
  • Yearly bonus per company policy;
  • Significant development opportunities within the company.


All documents must be submitted in English.
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.


  • Interviu online
  • What are your expectations in terms of team, work environment, salary?
  • What do you know about our company? Why did you apply for this job?
  • Are you available to work in shifts?