Customer Service Advisor with Croatian & English

Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză, croată

Adresa/ adresele jobului

Iași


POSITION LOCATED IN IASI

  • POSITION PURPOSE AND SCOPE OF WORK:

    - Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
    - Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
    - Proactive flagging incidents where no knowledge solution was found;
    - Meeting or exceeding the level of Service when responding to all incoming incidents;
    - Accurate and timely hand off to other resolving teams.

    REQUIERMENTS:
     -Good Croatian and English language skills both verbal and written;
    - Professional telephone manner;
    - Basic experience in MS Office, MS based applications;
    - Basic technical support experience an advantage but not necessary;
    - Flexible, well-motivated team player, ability to work under pressure.

    BENEFITS:
  • Relocation package (for those who are willing to move to Iasi)
  • Flexible schedule (part time, full time)
  • Attractive salary package;
  • Meal tickets;
  • Private Health insurance (you can choose between a list of providers);
  • Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
  • 7card discount;
  • Yearly bonus per company policy;
  • Significant development opportunities within the company.