- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact; - Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages; - Proactive flagging incidents where no knowledge solution was found; - Meeting or exceeding the level of Service when responding to all incoming incidents; - Accurate and timely hand off to other resolving teams.
REQUIERMENTS: -Good Croatian and English language skills both verbal and written; - Professional telephone manner; - Basic experience in MS Office, MS based applications; - Basic technical support experience an advantage but not necessary; - Flexible, well-motivated team player, ability to work under pressure.
Relocation package (for those who are willing to move to Iasi);
Flexible schedule (part time, full time);
Attractive salary package;
Salary increase after 4 and 6 months;
Private Health insurance (you can choose between a list of providers);
Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
Yearly bonus per company policy;
Significant development opportunities within the company.