Customer Service Advisor with Bulgarian & English

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, bulgară

Adresa/ adresele jobului

Iași


POSITION LOCATED IN IASI

POSITION PURPOSE AND SCOPE OF WORK:

- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
- Proactive flagging incidents where no knowledge solution was found;
- Meeting or exceeding the level of Service when responding to all incoming incidents;
- Accurate and timely hand off to other resolving teams.

REQUIERMENTS:
 -Good Bulgarian and English language skills both verbal and written;
- Professional telephone manner;
- Basic experience in MS Office, MS based applications;
- Basic technical support experience an advantage but not necessary;
- Flexible, well-motivated team player, ability to work under pressure.

BENEFITS:

  • Attractive salary package;
  • Meal tickets;
  • Private Health insurance (you can choose between a list of providers);
  • Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
  • 7card discount;
  • Yearly bonus per company policy;
  • Significant development opportunities within the company.


  • Interviu online
  • What do you know about our company? Why did you apply for this job?
  • What are your expectations in terms of team, work environment, salary?
  • Are you available to work in shifts?